Last Sunday we went public and wrote up our terrible experience with Anna Marie Moore Designs.

A brief recap: back in June of this year, we contacted web designer Anna Marie Moore about working on an updated design for our site. All we wanted was a simple redesigned header, logo, and business cards using stock images (i.e. not original art). We chose her because we loved her portfolio (which included work done for other bloggers and authors) and her quote (paid in advance), as well as her estimated turnaround time (two weeks), seemed reasonable. Cut to 5 months later, after a long list of excuses and often long periods of silence and we have no design to show for and Anna simply disappeared with our money.

We would not have posted about this situation publicly, except that Anna at the time that our post was written last Sunday had a banner on her site saying that she was accepting design projects. We thought that enough is enough and decided to write the PSA to warn other potential customers.

To our utter dismay and horror, several other people came forth (most of them publicly but we also received some messages privately) to say they had similar experiences with Anna. We ended up feeling all the more justified about posting the PSA and decided to write an update to those who are interested in the developments since then:

– Anna Marie Moore Designs website is now down.

– Following the recommendation from several commenters we filed a complaint with the Better Business Bureau. If you have lost money to Anna Marie Moore Designs we highly recommend you file a complaint here.

– We have hired a new designer to create our new, original art. She was highly recommended by someone who had read the post, and her art is simply AMAZING. We are incredibly excited about her work and we cannot wait to see what she creates for us. You can check some of her work here.

– We have also received tons of recommendations after asking for good, reliable web designers and artists and wanted to pass on the recommendations we received to everybody (unfortunately we can’t personally vouch for these, but our readers have and we trust you guys!):

PHEW.

Finally, we wanted to take this opportunity to thank you for all the kind words and support we have received. You rule.

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14 Responses to PSA Update: on Anna Marie Moore Designs

  1. Linda W says:

    I’m glad to read this update. I still hold out a hope that somehow you can get your money back. I wouldn’t be at all surprised, however, if she resurfaces under a different name at some point, though I hope the BBB keeps tabs.

  2. Savannah says:

    Her website is down. Well that just shows what a coward she is to back down that way. No apology, or nothing. Good riddance.

    Sorry you all went through that.

  3. I agree, totally cowardly. And the thing is, she can just start a new site under a different moniker and we’ll never know.
    Anyway, can’t wait to see the new site!

  4. KMont says:

    I’m so glad you came out and revealed her craptacular scheming. If not for you both, who knows how many MORE people would’ve been duped by her. Let’s just hope she doesn’t open again under another name… grrr.

    In the meantime, super excited to see what your current designer comes up with!

  5. Heidi says:

    It still baffles me the number of people who have had issues, but I’m glad you ladies posted this very positive update with so many alternative ideas. And holy wow I cannot wait to see what your current artist comes up with–her work is absolutely amazing! Completely dreamy and beautifully creepy. I want her to submit more Threadless designs so I can buy a t-shirt!

  6. Kami Garcia says:

    I am working with Lorrisa now at BeingWicked.com. She is fantastic & tons of authors and publishers use them.

  7. Thank you for the update, and I wish you the best of luck with BBB. However, if you get nowhere with them, my husband has suggested that you take Anna to small claims court. I’d recommend that for anyone else who has lost money to her as well.

  8. twimom227 says:

    Thanks for the update. I am behind in my blog reading, so I just read your first post and this follow up now. Thank you for sharing your story in an open and fair manner. Can’t wait to see the new art!

  9. Hafsah says:

    Thanks for including IceyDesigns up there! I’m also a book blogger (we were both on team Abnegation, remember?), and I can’t believe the scam Anna Marie Moore was running. Best of luck with your new designer!

  10. Kate says:

    Thank you so much for including me! I was sorry to hear about your horrible experience- glad to hear that you’ve found someone awesome! :)

  11. Zoraida says:

    So, I had the exact same experience. Word. For. Word.

    Best of luck.

    Z

  12. Vania says:

    I had my own headaches with Anna. Lesson learned: don’t pay for anything up front. There’s no motivation after that.

  13. I honestly think all of you that were ripped off should take her to small claims court. This whole situation saddens me!

  14. [...] a few misfires, we finally found an amazing artist, who has graciously taken on the redesign of our Book Smuggler [...]

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